Insights
Thinking on the systems behind how organisations work.
Short essays on the problems we see organisations working through, and the ideas that shape how Bigeen approaches them.
- Systems
- Operations
- Quality
- Capability
- Resilience
- Technology
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Systems
Systems debt: how organisations outgrow the way they work
Most organisations do not decide to run on informal processes and individual memory. They drift there, one reasonable shortcut at a time.
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Technology
Understand the workflow before you automate it
Software can make a sound process faster. It can also make a poor one more expensive, harder to change and easier to ignore.
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Capability
A system is only as good as the people who run it
Documentation nobody reads and software nobody trusts are not working systems. Capability is part of the design.